Florian Riekmann
I firmly believe that good service happens when people know what they are doing – and why. As a trainer with a Swiss Federal PET Diploma and a qualified Hotelier/Restaurateur HF, I bring exactly that to your business: practical, clear and with a love of learning.
Why me?
My qualifications
- Trainer with Swiss Federal PET Diploma (Ausbilder mit eidg. Fachausweis)
- Hotelier/Restaurateur HF (College of Higher Education)
- Speaker and trainer in various seminars run by GastroSuisse and SHL Swiss Hotel Management School Lucerne
- Adult educator for levels G1 and G2 of the GastroSuisse hospitality entrepreneur programme
- Marker for the written G1 and G2 examinations
- Adult educator SVEB 1
- Hotel business administrator (Swiss Federal VET Diploma, EFZ)
- Own and in-house seminars
My strengths
- Former restaurateur with many years of experience in the service industry
- A benevolent yet critical guest and customer with a keen sense for service quality
- Very practice-oriented, even with theoretical content
- Empathetic, communicative and open in dealing with people
My mission
I take training to where it is needed: into the heart of everyday work. My aim is learning that doesn't end in the seminar room but makes a noticeable difference on the very next working day.
My vision
I envision businesses where good leadership and genuine service are a matter of course, because people are happy to take responsibility and pass on their knowledge. Every seminar I run contributes to that.
How I work
- Practicality - Practical methods that can be applied directly in everyday work and professional life.
- Appreciation - Every effort and contribution is recognised and respected.
- Clarity and structure - Clear orientation and a well-structured approach for effective learning.
- Learning orientation - Continuous growth and a positive attitude to learning are encouraged.
- Authenticity - Honesty and genuineness are at the core; people stay true to themselves.
What clients say
Feedback from hospitality, retail and education.
“We were able to engage Florian Riekmann as coach and speaker for our internal training days. His likeable approach, his wealth of experience and the balance between theory and practice made our training days truly engaging. 100% recommended.”
“We found Florian Riekmann to be a very open and spontaneous person. His friendly and tolerant manner made it easy for him to connect with all participants. Theory and practical exercises were well balanced. The feedback on new insights was positive.”
“Florian Riekmann ran two workshops on sales promotion and customer friendliness. He facilitated them with great expertise, motivation and empathy. Plenty of practical examples and tips helped our staff in their daily work. The feedback was consistently positive.”
“The training was on an equal footing, which was very pleasant. He was very kind, patient and open – it was really fun. Much of what he shared from his own experience was very helpful.”
“Florian Riekmann taught the leadership module. The subject is very multifaceted and requires extensive expertise. The lessons were varied and engaging. I would like to thank him for the inspiring lessons and can warmly recommend Mr Riekmann as a speaker.”
“I got to know Florian as a competent and approachable trainer who also uses creative methods.”
“One of our top trainers. Highly competent – methodically, didactically and personally. His teaching is very practical and vivid. Interactive lessons and group work give participants a direct link to practice.”
“We have come to know Florian as a thoroughly prepared and relaxed speaker. His sessions are convincing and motivate our students to give their very best. We can highly recommend Florian as a speaker to any institution.”
“Working with Florian Riekmann as a lecturer is consistently rewarding. His strong practical focus deserves special mention. He prepares topics in great depth and teaches them with a great deal of educational flair and variety.”
“Our team found the training on guest feedback extremely valuable. The content was conveyed clearly, understandably and practically. The interactive format encouraged exchange within the team and direct transfer into practice. We warmly recommend Florian Riekmann as a trainer.”