Moving forward through learning
Training that makes a difference at work.
Seminars on leadership, communication and customer focus – for customer-facing staff and their managers. Whether in hospitality, retail, insurance, pharma or public administration. Backed by more than 20 years of hands-on experience in the service industry.
What I do for your team
Practical training for every industry with customer contact – right where it is needed.
In-house seminars
Half-day and full-day seminars on leadership, communication and customer focus – on site at your business. Tailored to your team and ready to put into practice straight away.
Mystery Guesting
I visit your business as a customer or guest and record what works well and where things fall short. You receive a clear report with concrete measures.
Train the Trainer
I enable experienced staff and managers to pass on their knowledge themselves. They learn to plan onboarding and internal training clearly and to deliver it effectively.
How it works
Three steps from the first conversation to a seminar at your business.
Initial consultation
We discuss by phone what you would like to change in your team. Free of charge and without obligation.
Clear proposal
You receive a clear proposal with a fixed price and all terms at a glance.
Seminar at your premises
I come to you and work with your team on real situations from your day-to-day work.
What clients say
Feedback from clients in hospitality, retail and education.
“Florian Riekmann ran two workshops on sales promotion and customer friendliness. He facilitated them with great expertise, motivation and empathy. Plenty of practical examples and tips helped our staff in their daily work. The feedback was consistently positive.”
Ramona Oberlin, Marketing Manager, Lidl Sportpark Bergholz
“We were able to engage Florian Riekmann as coach and speaker for our internal training days. His likeable approach, his wealth of experience and the balance between theory and practice made our training days truly engaging. 100% recommended.”
Ronny Weber, Deputy Hotel Director, Stiftung Kartause Ittingen
“One of our top trainers. Highly competent – methodically, didactically and personally. His teaching is very practical and vivid. Interactive lessons and group work give participants a direct link to practice.”
Marc Tischhauser, Managing Director, GastroGraubünden
Partners and collaborations
The institutions and networks I work with.
I'm Florian Riekmann
Trainer and adult educator with more than 20 years of experience in hospitality and services. I know how working with customers really works day to day – and what genuinely moves a team forward.
Practice over theory. Clarity over detours. Commitment over empty words.
What would you like to change in your team?
Let's talk for 20 minutes – free of charge and without obligation.