Services
The content is modular and specifically tailored to the challenges of everyday work.
In-house seminars
Practical seminars for customer-facing staff and managers – on site at your business. The topics are modular and tailored to your team and your situation: as a half-day, full-day or multi-day seminar.
Below you will find all topics grouped by area. Click on a topic to see the details.
By prior arrangement, I also deliver seminars in English.
Seminar topics
Each topic as a half-day, full-day or multi-day seminar – depending on your team's goals and starting point.
Leadership & collaboration
For managers and teams who want to work together with more clarity and appreciation.
Appreciative and clear leadership
Who it's for: Managers and aspiring managers
What your team can do afterwards:
- formulate expectations clearly and give feedback
- motivate staff and delegate responsibility
- shape their own leadership role consciously
Handling internal conflicts professionally
Who it's for: Managers and teams
What your team can do afterwards:
- recognise and address conflicts early
- conduct conversations objectively and with a focus on solutions
- reach agreements that last
Business and office organisation
Who it's for: Managers and staff with organisational responsibilities
What your team can do afterwards:
- structure and simplify processes
- set priorities and plan their time
- pass on information reliably within the team
Customers & service
For everyone who deals with customers and guests every day.
Appreciative and clear communication with staff, customers and guests
Who it's for: Customer-facing teams and their managers
What your team can do afterwards:
- communicate clearly and courteously, even under pressure
- listen actively and ask targeted questions
- handle difficult conversations calmly and confidently
Strengthening customer and service orientation
Who it's for: Customer-facing staff
What your team can do afterwards:
- recognise the needs of customers and guests
- leave a lasting impression with small gestures
- maintain service quality even on hectic days
Handling complaints professionally
Who it's for: Customer-facing staff
What your team can do afterwards:
- receive complaints calmly
- de-escalate situations and offer solutions
- win back dissatisfied customers
Sales promotion with customers and guests
Who it's for: Sales and service staff
What your team can do afterwards:
- recommend offers naturally and without pressure
- spot opportunities for upselling
- increase revenue per customer
Presence & personality
For everyone who wants to come across as confident, professional and convincing.
Presentation and presence skills
Who it's for: Staff and managers who appear in front of customers or groups
What your team can do afterwards:
- come across confidently and convincingly
- use body language and voice deliberately
- structure presentations clearly
Business etiquette (also for apprentices)
Who it's for: Staff, managers and apprentices
What your team can do afterwards:
- apply good manners with confidence
- present themselves professionally to customers and guests
- express themselves appropriately, both orally and in writing
Personality test: the four personality types according to EASI
Who it's for: Teams and managers
What your team can do afterwards:
- understand their own type and that of others
- adapt communication to the other person
- work together better as a team
Train the Trainer
Experienced staff and managers are expected to pass on their knowledge themselves – when onboarding new employees or in internal training sessions. In this seminar, they learn how to do this effectively.
What participants can do afterwards:
- plan and structure onboarding and training clearly
- convey content in an understandable and practical way
- actively involve learners and check learning success
- give feedback that helps people grow
Mystery Guesting
- I offer a professional outside view of your business in the form of mystery guesting, including a detailed report. Together we discuss all the necessary measures and objectives arising from the report.
Hospitality entrepreneur training (GastroSuisse)
On behalf of various training centres, I teach in the G1 and G2 courses of the GastroSuisse hospitality entrepreneur programme: staff leadership, business and office organisation, marketing, presentation techniques and business etiquette.
Course listings and registration are handled by the respective training centres.
Voices from my seminars
Feedback from participants in my seminars and courses.
Humorous and serious at the same time.
Florian is a great speaker. His examples are practical and easy to understand. The lessons feel effortless and are both humorous and serious.
You can tell he does this full-time.
Well structured – very pleasant to listen to and highly engaging. A good mix of theory (listening) and doing things yourself. Top!
Learning like this is fun.
I personally enjoyed it very much and learned a lot. A huge compliment to Florian. Thank you very much!
Practical examples that really happen at work.
Varied, interactive and practical. Many thanks!
Florian has been the best lecturer so far.
He explained everything very clearly, with a good mix of theory, practice and group work. His thorough preparation and varied methods make the lessons very engaging.
I was able to benefit a lot for my everyday work.
Florian guides you through the seminar confidently and competently. At the same time, he always responds to questions and leaves plenty of room for discussion.
Investment
Daily rates
- Half-day seminar: CHF 1'600.00
- Full-day seminar: CHF 2'200.00
- Each additional day: CHF 1'500.00
Individual topics and mystery guesting are charged on a time-spent basis at an hourly rate of CHF 130.00.
Preliminary meetings in person or online are charged on a time-spent basis at an hourly rate of CHF 90.00.
Terms
Prices apply per group of up to 20 people, including seminar design, plus any expenses.
Expenses include:
- Travel between company headquarters and seminar venue (return)
- Any parking fees
- Meals during the seminar
- Overnight accommodation by prior arrangement